TEMP EXCHANGE

Recruiting Specialist Worldwide

For more information call: (0208) 801 2560

or email : homecare@tempexchange.co.uk

Service User  Survey 2018

 Service User  Survey 2017

 Service User  Survey 2016

In regards to satisfying your care needs, how would you rate us?

Does our service enable you to maintain maximum possible independence, choice and control ?

Are you aware of the care plan that is kept in your home ?

Do you know how to complain ?

Does the care staff complete paperwork in your care plan folder on a regular basis ?

Have risk assessments been undertaken in the last year ?

How do you feel the staff respect your dignity ?

How do you rate the staff in listening and supporting your needs and want ?

Is your carer friendly and approachable ?

How would you rate the staff assisting you to maintain confidence and positive self esteem ?

Does the carer arrive on time ?

Does the carer stay the allocated length of call ?

Are you able influence the care service you receive from Temp Exchange ?

If you made a complaint was it dealt with satisfactory ?

What other types of service would you like Temp Exchange to provide in future ?

 

Are all your needs being met by the provision of a personalized service ?

Does our service enable you to maintain maximum possible independence, choice and control ?

Are you aware of the care plan that is kept in your home ?

Do you know how to complain ?

Does the care staff complete paperwork in your care plan folder on a regular basis ?

Have risk assessments been undertaken in the last year ?

How do you feel the staff respect your dignity ?

How do you rate the staff in listening and supporting your needs and want ?

Is your carer friendly and approachable ?

How would you rate the staff assisting you to maintain confidence and positive self esteem ?

Does the carer arrive on time ?

Does the carer stay the allocated length of call ?

Are you able influence the care service you receive from Temp Exchange ?

If you made a complaint was it dealt with satisfactory ?

What other types of service would you like Temp Exchange to provide in future ?

 

Are all your needs being met by the provision of a personalized service ?

Does our service enable you to maintain maximum possible independence, choice and control ?

Are you aware of the care plan that is kept in your home ?

Do you know how to complain ?

Does the care staff complete paperwork in your care plan folder on a regular basis ?

Have risk assessments been undertaken in the last year ?

How do you feel the staff respect your dignity ?

How do you rate the staff in listening and supporting your needs and want ?

Is your carer friendly and approachable ?

How would you rate the staff assisting you to maintain confidence and positive self esteem ?

Does the carer arrive on time ?

Does the carer stay the allocated length of call ?

Are you able influence the care service you receive from Temp Exchange ?

If you made a complaint was it dealt with satisfactory ?

What other types of service would you like Temp Exchange to provide in future ?

 

 

Testimonials

See what existing clients have to say about us

Temp Exchange helped my brother and I to develop a support team for my Mum who has vascular dementia and wants to stay in her own home. They have dramatically reduced the level of stress that my brother and I had to deal with before, and we now know that she is being cared for in the way that she wants. Now we don’t have to worry.

I called Temp Exchange for assistance after my fall last year. I fell on black ice and broke three ribs! After they sent my caregiver Giselle, we knew we didn’t need to look any further – she cleans my whole house expertly. If I was asked to recommend Temp Exchange, I’d do so without a doubt.

My father wanted to remain in his home but was unable to safely care for himself. The Personal Support Workers from Temp Exchange helped him with showering and getting dressed while also assisting with meal preparation and laundry. They were his companions – he would have been alone otherwise and unable to socialize with others. I work which makes it difficult to always be there for him, and he deserved to be at home where he’s most comfortable. I’d recommend Temp Exchange services to others like me, especially those who are trying to help their parent remain in their own home.

 This care was a unique experience as I’m not sure a few checkmarks will adequately express our family’s profound thankfulness for the genuine care and respect and love shown to my sister and to all of her family. I cannot praise highly enough the managers who went above any beyond their duties administratively to call for my sister when it was difficult to find a caregiver overnight.

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Contact us

 

Temp Exchange

25 Ashley Road,

Tottenham Hale,

London N17 9LJ

 

Customer service:

Tel: (0208) 801 2560

Fax (0208) 523 0681

E-mail: homecare@tempexchange.co.uk

Website: www.tempexchange.co.uk

Temp Exchange | Recruiting specialist worldwide

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